Return & Refund Policy
At KEEN Footwear, we want you to feel confident and satisfied with every purchase. This policy details how to return, exchange, or get a refund for eligible products purchased from our store in the United States.
Return Eligibility
Eligible products can be returned within 30 days of delivery. Please submit your return request within this timeframe, keeping in mind any additional consumer rights that may apply.
Product Condition for Returns
To qualify for a standard return, items should meet the following conditions:
- Unused and in their original condition
- Packaged with all original materials, packaging, accessories, and components
- Free from damage caused by improper use
- Accompanied by valid proof of purchase
Some products may have special return restrictions as permitted by law. Personalized or certain hygiene-related products may not be eligible for change-of-mind returns.
Requesting a Return
To initiate a return, please follow these steps:
- Verify that your product is eligible for return based on the above criteria.
- Locate your order number.
- Specify the product you want to return.
- Provide a clear reason for your return.
- Contact KEEN Footwear customer support at clitkiss@neatdaynote.com for detailed return instructions.
- Follow the return process as directed; do not send returns to any address not confirmed by us.
Handling Incorrect, Damaged, or Defective Items
If your order arrives damaged, defective, incomplete, or differs from what you ordered, notify us promptly. We may ask for photos or additional details to verify the issue. Depending on the case and applicable laws, KEEN Footwear will arrange a replacement, refund, or an alternative solution.
Return Inspection and Decision
Returned products are subject to inspection upon receipt. After reviewing the return, we will inform you of our decision regarding your refund or exchange. Additional information may be requested during this process.
Refunds
Approved refunds are typically issued to the original payment method used at purchase. The processing time is generally within 5-10 business days after approval, though the actual time for funds to appear depends on your payment provider or financial institution.
Return Shipping Costs
If you are returning an item simply because you changed your mind, you may be responsible for covering the return shipping costs where allowed by law.
If the return is due to an error on our part, such as receiving the wrong or defective product, KEEN Footwear will review the situation and cover shipping or suggest other appropriate options.
Exchanges
Exchanges depend on product availability. If your desired replacement is not available, we will work with you to find a suitable alternative or process a refund.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders already processed for shipment may not be cancellable, in which case you may follow the return procedure after receiving the order.
Additional Notes
Some products, such as personalized or certain hygiene-related items, may not qualify for returns due to legal restrictions. This policy does not override any mandatory consumer rights you may have.