KEEN Footwear Shipping Policy
Order Processing Timeline
At KEEN Footwear, your order is processed after successful payment is received. Our standard processing duration is 1–3 business days. This timeframe may fluctuate based on product availability, order verification, ongoing promotions, and recognized public holidays. Please note that processing time does not include shipping transit.
Shipping Options and Availability
Shipping options depend on your delivery address and the specific items ordered. Available shipping methods and their respective fees are displayed at checkout. Some destinations or items may face shipping restrictions, which will be indicated during your order process.
Estimated Delivery Period
Delivery timeframes provided during checkout reflect our best estimates. Typical delivery ranges from 5 to 10 business days after processing. Actual delivery may vary due to carrier schedules, weather conditions, customs inspections, or other unforeseen logistics challenges. Delivery dates are estimates and not guaranteed unless explicitly stated.
Shipping Charges
Shipping fees at KEEN Footwear are calculated based on your delivery destination, the chosen shipping service, and your order details. All applicable shipping costs are presented before finalizing payment. Promotional shipping offers may include additional requirements.
Tracking Your Shipment
Once your order ships, tracking information may be provided where available. Allow time for carriers to update their systems—absence of immediate tracking details does not imply your order has not shipped.
Modifying Delivery Details
Please verify all delivery information carefully before completing your order. If a correction is needed, contact KEEN Footwear customer support at clitkiss@neatdaynote.com as soon as possible. While we try to accommodate changes before dispatch, once fulfillment begins, address modifications cannot be guaranteed.
Handling Failed Deliveries
In the event delivery cannot be completed, the carrier may attempt re-delivery, hold the package for collection, or return it according to their policies. Follow any instructions provided by the carrier to avoid delays or returns.
Delays, Lost, or Damaged Shipments
If your shipment is delayed, missing, or damaged upon arrival, please contact KEEN Footwear support with your order information. We will investigate and assist you with next steps.